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The S Word
The recent Forrester and McKinsey surveys highlight how these technologies are getting a mixed reception within the enterprise. Some organizations are just not geared towards bottom up collaboration and communication. Furthermore, not every knowledge worker in every company is expressive enough to want to use blogs and collaborate on wikis everyday. Maybe that time will come in the future, but it hasn't as yet.
Andrew I do disagree with you in one regard. Technologists will always take a positivist approach. It is upto us to explain that enterprise 2.0 is not just about the technologies but also about values and a way of working and sharing knowledge. By not talking about the softer sides of the enterprise 2.0 phenomena in your post above you're not doing it justice.
Too often, the dialogue in large companies gets pulled down to "do we want blogs or not". The bigger, more important issues get drowned, or in many cases never even considered.
That's why I did a post (see link) about your and Tom's conversation.
I closed with the results from one open question on the Global Intranet Surveys I conducted in late summer 2006. Out of the 101 organisations who participated, only 3 had "intranet 2.0" strategies. That may be a higher percentage than one would expect. The interesting thing will be to see how it evolves in the 2007 survey results.
On the long term... it will be extremely interesting to note the changing landscapes of traditional enterprises as people who grew up in the non-hierarchical, linked web come to comprise the majority of workers. The culture shifts are likely to be disruptive.
I believe there is a fundamental assumption that is flawed in the discussion. I don't think adoption in large enterprises is a "bottoms up" problem. I certainly believe that Tom's objections will limit the growth of Enterprise 2.0 via that model. Instead, my view is that adoption will be "bottoms out" instead. In other words, collaboration with partners, customers, and professional networks vs. coworkers. I've written up more extensive thoughts on this here:
http://2glue.typepad.com/2glue_corporate_blog/2...
I linked to the Bill Ives post on this subject from http://h20325.www2.hp.com/blogs/garfield/archiv...
Regards,
Stan